Order status
Understand what stage your custom piece is in and what happens next.
Contact support →♡ Made small. Made personal. Made with heart.
Customer support
Help should feel as thoughtful as the order.
Find the right answer for an existing order without searching through the entire storefront. Order-specific questions can go directly to izabdesign@gmail.com with the right details attached.
How can we help?
Support organized around the moment.
Choose a topic for guidance, or use the order lookup below when your question depends on a specific order or invoice.
Design approval
Reviewing a concept, requesting changes, and giving production approval.
Contact support →Changes & cancellations
What can be adjusted before or after production has started.
Contact support →Shipping & delivery
Timing, delivery expectations, tracking, and address questions.
Contact support →Care & replacements
Product care, quality concerns, damage, and replacement review.
Contact support →Custom invoice help
Finding an approved custom invoice, confirming a balance, or accessing payment safely.
Contact support →Private order help
Have your order number ready.
Using both the order number and order email helps keep customer details from being shared with the wrong person.
Quick answers
Good to know.
Policies are written to protect both the handmade process and the customer.
When does production begin?+
Production begins only after the final design, order details, and pricing have been approved.
Can I change an approved design?+
Contact support quickly. Changes may still be possible before production starts; after that, additional cost or a new order may be required.
What if my order arrives damaged?+
Keep the item and packaging, take clear photos, and email izabdesign@gmail.com so the issue can be reviewed.
Where should I enter payment information?+
Shop items and occasion bundles use regular Checkout. Custom work uses the secure provider link attached to an approved invoice. Never send card information by email or message.